Frequently Asked Questions

What about my domain name?

You can manage it yourself. If you already have your domain name registered and would like to continue managing it yourself, we can help you connect it to your Beam Local website at the time of launch.

We can manage it for you. If you already have your domain name registered and would like us to take care of the costs and manage the technicalities, you can transfer the domain name to us.

We can register a new domain. Let us secure a domain for your business and manage all of the technicalities and costs associated with it. We manage hundreds of them for our customers.


How do I make changes to my website?

We’re happy to do it for you. We offer our customers unlimited free updates! You can simply email us your changes and one of our friendly experts will make them for you; quick and easy.

You can do it too. If you’re a more advanced user and would prefer to make updates yourself, simply email us and we’ll set you up with the login to your site.


Do I own my website?

Beam Local provides solutions for subscription based websites. Your website exists as a site on our network. The content you create, or the content we have created on your behalf is yours. Some content, images, and or source code is restricted based on licensing.

Should you wish to transfer the website to a different provider we can help with this process. There is manual work involved on our end and as such this transfer is subject to a fee schedule outlined in our development agreement.


Can you install a third-party plugin to my website?

As a rule, we do not install third-party plugins to your website. Our framework has been fully vetted for performance and security.

That said, there a number of integrations, with services like Facebook, Instagram, Google, and Avvo, that we do support and encourage! Please feel free to let us know if there is an integration you would like to see on your website.


How can I get my website to rank higher on Google?

Search Engine Optimization, or SEO, is a complicated concept with a lot of moving parts, but here are some simple truths:

Signing up with us to build your website is a great first step! We build your website to be SEO (Search Engine Optimization) friendly, meaning that Google and other search engines can easily read all of the data on your website and use it in their rankings.

Fresh quality content helps. If you regularly publish Blog posts on your website that are relevant to your field of work, it will help boost your search engine rankings.

We offer Basic and Advanced SEO packages to help tailor your website and its contents for search engine visibility and then monitor and maximize its performance on an ongoing basis.


Does my site have Google Analytics?

Yes, it does! We install Google Analytics tracking on your website so that we can see how many visitors your website has, where they are it visiting from, how they interact with it, and much more. You can have access to the Google Analytics Dashboard to view this information as well.

We also offer an Advanced Reporting Package where we use Google Analytics in a more in-depth way to track and report on your business goals.


Can you create a logo for me?

Yes! We offer professional logo and business card design as an add-on to our website packages.


Do you offer eCommerce solutions?

We do not offer full eCommerce solutions at this time. We recommend a dedicated solution like Shopify for those interested in a full-featured eCommerce website.


Can you fix my existing website?

We cannot fix your existing website. We believe you have found us because you’re looking for a fresh start, which includes a beautiful and smart new website designed to help you be a better business online.


Can you send me invoices monthly?

Please contact us and we can provide you with a URL where you can access and download all of your monthly invoices.


Can I have a professional e-mail address?

Yes, you can have one or more professional email addresses at your domain name. Please contact us with your desired email address and we will help you get it set up.


What is HTTPS?

HTTPS, or Hypertext Transfer Protocol Secure, is a security measure whereby the transfer of data between your website and the computers viewing and interacting with it is securely encrypted. In other words, using HTTPS makes sure nobody can listen in on the communication between your website and it’s visitors.

We take the security of your website very seriously and employ HTTPS and other techniques to ensure that your website is safe and secure.


Can I work with a Local or 3rd Party SEO Company?

Yes, you’re able to use a local or 3rd party company for SEO or other marketing. Beam Local can provide editor level access to your site if the account holder grants permission to the 3rd party user. Beam Local does not provide full administrative level access to any user for security reasons. If your 3rd party needs to update higher level access items they can send a detailed support request to support@beamlocal.com and Beam Local will take care of the changes on your behalf.


Can I work with a Local or 3rd Party Designer to Design my Website?

Beam local offers full-service design, build and support for websites. We don’t currently offer a solution to allow a 3rd party to design a website and have Beam Local build it. You can supply design direction or suggestions if you would like to influence the design of your website and we’ll do our best to accommodate the direction.


Can I move my Beam Local website to another platform?

Your website is built using WordPress and a selection of publicly available plugins, as such it is possible to transfer your website to another WordPress provider.

Should you wish to transfer the website to a different provider we can help with this process. There is manual work involved on our end and as such this transfer is subject to a fee schedule outlined in our development agreement.

It is not currently possible to transfer your website to Wix, Squarespace, Shopify. At this time we offer a transfer option for WordPress to WordPress only.


If you have not found the answer you are looking for, please contact support@beamlocal.com and one of our friendly experts will be happy to answer your question for you.

Beam Local
Address

35 Golden Ave, Studio A-105
Toronto, Ontario, Canada
M6R 2J5

Support

support@beamlocal.com
1-855-508-1010

Sales

sales@beamlocal.com
1-855-831-4530